Guarantees and repairs

  1. Guarantee of our jewelry

For your information, the manufacturing warranty is 3 years for the products purchased. SonAlmas reviews the case and, if appropriate, replaces parts with manufacturing defects free of charge and does not offer repair. In this case, we advise you to contact a jewelry store you trust to repair your jewelry.

Please note that wooden pieces, leather, glass and rope items also have a three-year warranty from the date of purchase.

  1. Theft or loss

We are sorry, but the warranty does not cover replacement or refund for lost or stolen items.

  1. SonAlmas jewelry repair

We're sorry, but no. We currently do not have this repair service. If your jewelry is under warranty, contact our customer service. They will be in charge of helping you solve the problem.